Originally Posted by Red Scorpion

Every single rental I've made this year has required me to send an email to Customer Service to add the points. I have to say that they have been very efficient in responding and adding a manual credit.

The email I sent in at the beginning of the week has advised that they have flagged the problem to their IT team, to try to figure out why the credits are not automatic........ if I get any insight in any replies, I will post them here.