I've experienced this too. Not the reason I book at Kimpton but in my experience, amenity fail is very hotel specific. I've reviewed a few Kimpton's so some of this has already been reported. The Good: A manager at the Hotel George apologized for not having the specific red wine that I requested and told me that he had his wine guy find something close. The Palomar DC had Veuve for that one time I requested it. In PDX, I have received everything asked for down to the requested caramel corn (this really seems to be a problem to find for Kimpton ). The Bad: One hotel doesn't really seem to care much about amenity requests. The Monaco Alexandria provides the crappy happy hour wine and not even the color requested - if they even have the time to provide something (hours of waiting and then they finally send their guy to CVS).

Cheers -