What's the point of having an amenity list if no one reads it?

I admit that I should probably e-mail each hotel before we arrive since I feel this is an important benefit to me. However, I do feel that goes completely against the spirit of this benefit. It's supposed to make us feel comfortable and at home whenever we arrive. If a team doesn't have 30 seconds to read my profile and I have to remind them, I don't feel very welcome.

I have called the FD when we get a totally wrong amenity selection and every time they've been very apologetic and quick to get us something, so I can't say anything too bad about the staff. Again, just seems to go against the nature of the benefit.