I hate this cop out. My requests are pretty simple and yet we seem to get just a simple fruit platter and random bottle of wine at least 25% of the time.

My requests are white wine, pretzels, red grapes and prosciutto. I can totally understand not everyone going out to get the prosciutto. But, who doesn't have some grapes and pretzels?

Even worse is we sometimes get a cheese plate and nothing else, which basically means my girlfriend can't have anything. There's a reason there's no dairy stuff on my list. I honestly think many concierge teams don't even read your requests.

I definitely remember both the good ones and the bad ones, and this greatly factors into which Kimpton hotels I keep going back to, or not going back to.