Can't agree with you. This is most outrageous on the part of DL though I don't want to restart the debate that's been aired on several prior pages of this thread. Still, to cancel both accounts when the man was not intentionally defrauding the airline with which he's spent millions over his career is over reaching. DL should have let Harrell keep his account and at least donate the cello's miles to charities. I know another world-renowned cellist who has a FF program account for her cello. She buys two business class tickets (F domestics in the US) at great expense, so why shouldn't both seats accrue FF mileage? Airlines actually require the purchase of a seat for the cello since they won't permit priceless instruments (Harrall's cello isn't just a Sears and Robuck cello) to be checked...nor would a cellist permit their instrument to be handled in this fashion unless specially shipped as part of an orchestral tour.

If DL was really with it, they would have seen the PR and commercial value in dubbing themselves "The official airline of Lynn Herrall's cello" and courted millions of dollars of spend from professional musicians. What a lack of imagination down in Atlanta!

Loved the Colbert bit ...really brought out Gary's empathetic character and DL's pettiness.