It's great to hear that the uniforms are serving some purpose!

For many UA passengers (myself included), we're just hungry for something to get excited about that makes UA/CO feel like the airline we've loved for so long. At each opportunity, new UA seems to fall short relative to competitors (e.g., tired livery, operational issues/cancellations, dated website, 3-3-3 in 787 Y). This feels like another example of adequate but not spectacular. The airline has lost its pride and soul. That's the disappointment in our horrible attitudes.