FlyerTalk Forums - View Single Post - Tumi warranty not lifetime!
Thread: Tumi warranty not lifetime!
View Single Post
Old Jun 19, 2013 | 9:59 am
  #50  
aktchi
10 Countries Visited
20 Countries Visited
30 Countries Visited
15 Years on Site
 
Join Date: May 2007
Location: ORD, DEL
Programs: AA (Plt Pro; 1.5 MM)
Posts: 6,223
Originally Posted by donho00
She called me today....]So I ask her how much, she say the repair is $150. BUT, the part is NOT available???
How is this possible. Now I am about to get pissed. But I asked her what the hell am I suppose to do??? She said she spoke with her manager and they agreed to give me a new replacement bag for the repair costs. So I get a brand new bag, for $150+$25(initial shipping from Tumi to Tumi Repair)...
This is what happens with poor warranty: now your bag would have cost you approx $900.

Anyway, at this price I'd take the new bag. Then sell and use the proceeds to buy B&R. (You can also decide to use your $900 Tumi till it goes kaput again, but then you'll have to spend extra for B&R, although you'd have time to keep an eye on sales. Your choice.)
aktchi is offline  
Reply