Join Date: Sep 2000
Location: Ottawa, Ontario, Canada
Programs: Aeroplan SE AND 1MM, HHonors Gold, Marriott Bonvoy Platinum , L'Accor Platinum
Posts: 9,582
Email access was available to all Aeroplan members, until the end of last year. As an Elite member, I did email Aeroplan frequently enough, and did get answers from them.
When I went on an around the world trip a few months ago, I went on Lufthansa and on Singapore Airlines. Both airlines offer a general email contact address, for all customers - I asked them general questions related to Aeroplan benefits vis a vis their airlines - I received prompt answers. I have also received similar answers from United's Mileage Plus email contact address, in the past.
I do not understand why at least these 3 Star Alliance airlines (if not others) do offer email contact (for general customer service, if not for their frequent flyer plan as well) email access for all customers, while Air Canada does not offer this service for customer service, and discontinued (without any notice I might add) this service for Aeroplan customers (except for SE customers) at the end of last year.
I did like CP - it did offer both an email contact address for customer service, and for its FF plan.