Originally Posted by
blueman2
This person did not plan properly. He suffered as a result. Does that excuse UA? No. They are responsible to damage caused to
properly packaged items they carry. But the person who failed to realize he might need to check a fragile item, and therefore needed to have a proper storage case for it, also shares fault.
Properly packaged is an important component in this discussion.
I have been on many flights where guitars were put in the overhead,taking up the entire bin,except a bit of space for jackets and other soft sided items.
This is just plain rude and often causes disputes.
The airlines need to make it clear that guitars and like items will be accepted as carryon,ONLY if there is available space that does not infringe on the ability of other pax to store their own size conforming bags.
Pack it as if it were going to be checked-and consider yourself lucky if it does not need to be.