Shuttle always takes forever. Service is horrible, but they are one of the cheaper companies at LAX. Don't take wild car here, they always stick you with the worst--they treat it like a punishment. Only ever had one new car here, and that was when I arrived at around 11am. Arriving after 5pm, always get the oldest and worst cars. Also, if there is a problem with the car, you pretty much have to come all the way back to LAX to exchange, as they don't have any local offices. Not so with Avis and Hertz. So unless you're getting a GREAT deal, skip Thrifty at LAX.