Hi everyone,
I wanted to give you a heads up that we just launched into production the full-year subscription products that many of you saw in the Preview program earlier this month. To recap, this includes two products we’re bringing back after a PSS-induced hiatus – the ability to purchase United Club with award miles, and full-year access to Economy Plus – as well as a checked baggage option.

Over the past few weeks, we’ve been working on a number of fixes based on Preview feedback, and we’re going to continue monitoring these to work out any remaining kinks in the first few days of launch. These include:

• Migrating United Club information for all members to the Manage Subscriptions section of My Account, meaning that United Club members of any type (paid, miles, lifetime) can view and manage their membership information in one place
• Adjusting the lead price on marketing pages so that it is more dynamic based on the customer’s Premier level and existing subscription memberships (note: in some cases the “non-member” price may still be visible as these products are also available as a gift option)
• Addressing additional pricing display discrepancies, specifically for foreign points of sale

You’ll also notice that the current TravelBank section of My Account has been resized to accommodate membership information for the above products. Feedback on this layout is indeed something that we’ve absolutely heard, and as mentioned in another thread, everything is on the table as we move to a new website in the coming year.

Aaron Goldberg
Sr. Manager – Customer Experience Planning
United Airlines