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Old May 30, 2013, 10:42 am
  #9  
Often1
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Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Presuming that this was a WX cancellation, UA had no reason to offer to pay for a hotel or to offer a voucher, but the fact is that it did and then confirmed in writing (at least half). UA ought to honor the commitment even if someone hit the wrong key.

I would send in a short letter enclosing a copy of the UA letter and noting that no check was enclosed.

A supervisor reviewing this is likely to simply pay up. But, if the voucher is worth it because you've got other travelers, why not take that?
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