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Old May 29, 2013 | 9:38 pm
  #6  
croberts134
 
Join Date: Aug 2007
Location: HOU
Programs: AA EXP, UA 1K
Posts: 285
Originally Posted by redtop43
Say you go to a restaurant and order the 16oz prime rib, but the server comes back with the 8oz. You will usually get:

a) A profuse apology, probably from the manager
b) Offer to replace the entree or comp the one brought in error
c) Free dessert or some other amenity
Unfortunately this is no longer an apt analogy. There are infinitely more restaurants than airlines so you have far more options. Both restaurants and airlines know this and respond accordingly. Add the pressure for low fares and the inevitable "fare wars" that occur, it's no surprise that air travel is a commodity now.

I think a McDonald's is a better analogy for air travel these days:

You order a Double Quarter Pounder and receive a regular Quarter Pounder. Then:

a) The cashier stares at you blankly (at best) or is annoyed that you've reappeared (more normal)
b) They add the additional patty or replace the sandwich altogether while pouting or sighing heavily
c) You get nothing else except more calories than you need
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