Originally Posted by
DarrenChannel
I haven't experienced any service problems with Copa of late (though my last flights with them were about 3-4 months ago), but what does have me concerned are their unusually high airfares of late
+1
COPA has become a lot less price competitive in the last year. For example right now I am trying to book MDE-MIA next week, and they are way more expensive than AV or AA for a 1-stop trip. AV is even cheaper for the non-stop.
However, I have not had any problems with the COPA website. I change seats all of the time. I think it is working much better than in the past. I would say, though, that the seat selection process is not intuitive, and that may be why some users have problems.
I agree that you can get some not-so-good FA's, though IME I run into that about 25% of the time.
Calling COPA is painful, since anything they do takes forever. Even if you have a helpful agent, you have to wait forever as they make changes.
I still prefer COPA because they have never misconnected me, PTY is easy to navigate, and their tie to the Mileage Plus Program.