Originally Posted by
Kacee
I would just ask if there were any other flights JFK to LAX/SFO. Or better yet, make the change on the web, where you can tell from the seat map what the equipment is.
These CS reps get paid crap to deal with irate customers all day. They're not out flying transcon business class (or spending their spare time surfing FT). I just don't understand why someone would get so upset because a CS rep is not familiar with the term "ps." How did this harm you in any possible way?
Kacee, its not about any "harm", its simply about adequate customer service. United advertises the PS Flights, they are referred to on the United website, I got an email yesterday referring to PS Flights so when you call the rep and refer to United language and they say they have never heard of that term then put you on "death hold" its simply bad business. This is why they get irate customers... What I didn't mention is that I typically fly EWR which is very convenient. I scheduled this cross country flight out of JFK which is farther from my residence solely because of WiFi. So maybe that is "harmful."