Originally Posted by
Kacee
I would just ask if there were any other flights JFK to LAX/SFO. Or better yet, make the change on the web, where you can tell from the seat map what the equipment is.
These CS reps get paid crap to deal with irate customers all day. They're not out flying transcon business class (or spending their spare time surfing FT). I just don't understand why someone would get so upset because a CS rep is not familiar with the term "ps." How did this harm you in any possible way?
In fairness to the OP, if the agent is unfamilar with the term "ps", they are also unlikely to offer him/her the fee-free change of flights which United seems to offer (to some!) in this situation. They'd probably just respond as they would to any other customer looking to change flights by quoting change fees, increase in fare, etc.