Originally Posted by
Kipper0214
So I call United Premier desk, existing reservations, and ask the rep if there are other "PS Flights" I can take that day that would have wi-fi, due to the equipment change.
I would just ask if there were any other flights JFK to LAX/SFO. Or better yet, make the change on the web, where you can tell from the seat map what the equipment is.
These CS reps get paid crap to deal with irate customers all day. They're not out flying transcon business class (or spending their spare time surfing FT). I just don't understand why someone would get so upset because a CS rep is not familiar with the term "ps." How did this harm you in any possible way?