Originally Posted by
channa
CPU is the type of upgrade.
EUA is the system that processes the upgrades.
EUA is what's broken.
At 96 hours, the EUA should have swept the flight and allocated something. The fact that the flight has remained F9 R9 well beyond that is suspect.
As I do with all such EUA anomalies, I call in and request a manual upgrade or a bug report be written. I usually end up with the latter.
EUA doesn't exist anymore - it was an old CO process. This is United now.
You're making the rookie mistake that you chastise people for here on a regular basis. This simply isn't how the system works - it's very possible that the CPU process *did* sweep the flight and allocated *nothing*. That isn't a bug if it happens. You or I don't have the data to show whether that happened or not, so I'd be fascinated to know how you
know this a bug.
The existence of R inventory has no bearing on whether the CPU process will run. How many hundreds of examples and statements from UA representatives are needed to show that this is the case?
And as for calling in? What makes it *your* upgrade to get manually? If there are 10 people ahead of you on the list and the CPU process doesn't hand out any upgrades for whatever reason (e.g., high likelihood of buy-ups on this route / flight / day of week / month / year, data shows likely last-minute purchases on this route / flight / day of week / month / year, didn't run due to an error, or any other reason) why does that automatically mean it's your upgrade to get? And what do you tell them to include in these "bug reports"? I'm pretty sure I know what they do with them
This is a classic case of somebody with no insight into the actual data putting what they think is two and two together and arriving at a completely erroneous conclusion. You just don't have the data to be able to determine what you think you can determine.