Originally Posted by flyingpolarbear

I received an X on the slip after returning from my father's funeral in Europe. LAX Customs/DHS officials took my card, told me I'm no longer eligible for the Global Entry program, and send me through secondary where they x-rayed my bags and let me go.

Now I am frustrated since they will not tell me why. I want to write to the Ombudsman, but I have no idea what facts to present because I didn't do anything to violate any regulation whatsoever. In fact I have a government security clearance that requires a background check every 5 years which is much more thorough than the background checks for Global Entry.

Does anyone have any luck with the Ombudsman revealing the reason, when initially they won't tell? I feel this has been unjust and troubling because I have a spotless record and compliance with regulations.