Originally Posted by
rrgg
I've had very good luck with Citi phone reps. However, Kat007, I'd suggest sending a short request using the Secure Message option online. Don't re-iterate everything that happened. Just state you never received passes you were offered and want this fixed and want to know when they'll arrive.
I spoke to another person who kept me on hold for a while while investigating the matter (I don`t mind to wait in such cases). She then said they didn`t have passes anymore and were going to either find a way to send them or compensate with miles (she didn`t know when though). Don`t know who to believe after so many different stories.