Citi bank is a joke. I opened 2 AA accounts in early March with 2 Admiral passes confirmed for both personal and business. I haven`t received them and called at least 10 times. I was told different stories: wait, go to Admiral club and get them there, we don`t offer them anymore, etc. I spoke to a rude customer relations person at Business accounts Sheena at Maryland office, team 46, who said the are not giving me any passes. I felt like she works there not to solve issues but harm Citi`s reputation. After I meet the spending req, I am gone. No more Citi b/s.