OK guys, this thread is about giftcards.com not vanilla visas.
My cards are visa gift card issued by bancorp. It says giftcards.com on the front with a design of space.
I called in again a few mins ago and asked to set my pin, the rep said I could not. I said they are breaking the law and all visa and mc gift cards should have a pin. She said "breaking the law?" and I said by april 1st they are. I asked for my money back. She transfered me to someone who magically had the pins for all 9 of my giftcards. She was suspicious that I bought so many but I said nothing much.
Have not tried the pins, and I did not ask to change them.
Be persistent, ask for your money back, or to be transferred to someone who knows what they are doing.