...matter resolved to my full satisfaction today.
I just want to reiterate, outside of the a/c issue, I would go back to this property as long as the a/c was functional.
Nice pool, decent beach, good u/g, pleasant staff and an OK buffet brekkie.
A very pretty town (Alacati) is a 5 minute drive and a great place to eat and to walk around its very old streets.