Originally Posted by
bzbdewd
Terrible stay. No diamond anything... rudest staff we've encountered at a Hyatt property. Banging on the door at 8:30 AM demanding to know when we were leaving - despite the do not disturb sign on the door AND a ridiculous 10 AM checkout time.
Beach bar restaurant with crappy food - think Denny's on the beach. Equally weird and surly staff.
I had an OK stay in April 2013. I had a paid stay and an award stay using points. Yes, Diamond status in this property means nothing, except to get a 500 GP points amenity. Luckily I did not get any rude staff or door banging. My expectations of the property were a little better than I originally thought. This property is a timeshare, mid to low and is run that way. I went there for the beach, as I don't like the busy beach in San Juan. Dorado was perfect for me, small and quiet. I went to the beach bar for breakfast. Food and service as expected, poor. But if I wanted good food, service and a posh stay I would have stay at the Ritz Reserve in Dorado, about 2 minutes away from this property.