Last May I bought two Eagle Creek Ease 28" 4 wheel rolling uprights. I did research and didn't read any complaints about them and their whatever guarantee appealed to me. After my first international trip the top handle had completely come off one. By my second international trip the side handle had completely come off as well, and the top handle also came off the second suitcase. I brought them back to the luggage store I purchased them from. I had to pay $47 to ship them back to Eagle Creek. It has been over a month and I still don't have them back. I've never had a handle rip off one of my old Samsonites or American Touristers. I wanted the warranty to be like insurance in case a really bad accident happened, not because the handles tear out after a trip or two within the first year. I wouldn't buy Eagle Creek again.