Originally Posted by
flyingpolarbear
I received an X on the slip after returning from my father's funeral in Europe. LAX Customs/DHS officials took my card, told me I'm no longer eligible for the Global Entry program, and send me through secondary where they x-rayed my bags and let me go.
Now I am frustrated since they will not tell me why. I want to write to the Ombudsman, but I have no idea what facts to present because I didn't do anything to violate any regulation whatsoever. In fact I have a government security clearance that requires a background check every 5 years which is much more thorough than the background checks for Global Entry.
Does anyone have any luck with the Ombudsman revealing the reason, when initially they won't tell? I feel this has been unjust and troubling because I have a spotless record and compliance with regulations.
Out of curiosity, do you have a "common" last name? There is a possibility that your rejection is linked with someone else.
I doubt that contacting the Ombudsman could hurt your case--so certainly do that. You might try to directly contact CBP. [There is a thread here on FT where a GE applicant was demeaned by the CBP agent during his interview--and was initially rejected. He contacted CBP (possibly with the aid of his Senator or Cong. Rep.) and after his new interview WAS accepted.]
Have you (now) tried to access your account on GE: (1)can you log in? (2)perhaps some pertinent info is listed there.