Originally Posted by
thehawk75
Well... hrmmm... now, I'm not an expert on this... but... if I were to guess... just a simple guess. I would say a pretty damn good clue would be if you tried to log in to said account and you had problems doing so? Ok, got to ask, what exactly were you expecting in an answer to this question?
To be a little fair, it might have been the case that you could login etc, and the only problem came when you attempted to check out after redeeming, and the poster might not have wanted to try that. Too complex for Citi who can't even get the account selection drop down working? Yes, probably!