Citi cards closed, TYP confiscated, reasons not disclosed.
May 7, 2013, 8:46 am
#106
Suspended
Join Date: May 2010
Posts: 2,998
May 7, 2013, 8:51 am
#107
Join Date: Sep 2012
Location: IAD/DCA
Programs: Bunch of mid-tiers
Posts: 1,034
2. It seems most people try and log on and can not. I am not sure if people are getting an e-mail notice, phone call, etc. This info may be buried in the thread.
May 7, 2013, 8:59 am
#108
Join Date: Sep 2012
Location: IAD/DCA
Programs: Bunch of mid-tiers
Posts: 1,034
Why not file a complaint?
If you have reached the point where Citi has closed your accounts, why not file a complaint with the CFPB? You likely have nothing to lose at that point.
It may have merit in the instances where Citi actually cancelled an issued check or some other type of reward. That type of behavior seems like it would generate some consumer protection attention.
I would agree that based on the Chase thread you have a near zero chance of getting unused TYP's back. But I would guess anything issued might have a shot at being recovered.
It may have merit in the instances where Citi actually cancelled an issued check or some other type of reward. That type of behavior seems like it would generate some consumer protection attention.
I would agree that based on the Chase thread you have a near zero chance of getting unused TYP's back. But I would guess anything issued might have a shot at being recovered.
May 7, 2013, 9:49 am
#109
Join Date: Nov 2011
Posts: 1,944
If I were a gambling man I'd say this is a blacklist. Although I haven't tried to apply for a new Citicard since the closures I'd consider my odds of getting approved today, right now, are about the same odds as winning the State Lottery, however, apparently you 'can' win the State lottery...
May 7, 2013, 10:18 am
#110
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,750
I'll ask once again...
1) Does shut down come shortly after a statement is generated?
2) How do you know your ThankYou account is suspended?
Another interesting point is what was your total credit limit with Citi compared to your spend and relative to your preferred credit limit?
Also, how many months have you been at that level?
1) Does shut down come shortly after a statement is generated?
2) How do you know your ThankYou account is suspended?
Another interesting point is what was your total credit limit with Citi compared to your spend and relative to your preferred credit limit?
Also, how many months have you been at that level?
When you find out you are unable to log in, naturally.
May 7, 2013, 10:22 am
#111
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,750
@:-)
May 7, 2013, 10:27 am
#112
Join Date: Feb 1999
Location: Denver CO
Posts: 3,682
Before counting on suing, I would read the T & Cs. I have not done that for the 5x TYP card, but the areas to check include jurisdiction (where and under which laws an action can be filed), mandatory arbitration, and payment of attorney's fees by the loser. Of course also check the usual broad language about right to change program and also see if there is a stated right to deal with abuse.
Last edited by Mountain Trader; May 7, 2013 at 11:22 am
May 7, 2013, 10:31 am
#113
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,750
If the shut down is from banking side, then there is a good chance that ALL relationships are severed. At least that is how Chase handles it - numerous threads on that in the past 18 - 24 months. All one needs to learn is to go search / read various sites / forums on the topic.
May 7, 2013, 11:19 am
#115
Join Date: Jan 2010
Location: Stockholm, Sweden + Austin, Tx
Programs: "But, I'm a GLOBALIST guest...."
Posts: 2,848
May 7, 2013, 11:40 am
#117
Original Poster
Join Date: May 2008
Programs: AA PLT 2MM
Posts: 2,026
I guess I posted this in another thread, but, should post it here...
These are the exact contents of my 'detailed letter that would explain the reason for closure' from the Security Services department:
Originally Posted by Citibank Security Services
Dear thehawk75:
This letter is regarding your Citi account.
Your account has been closed to prevent further use. If you or any other authorized user(s) still have a card, please cut it in half and return it to us.
This action is taken because of a security investigation involving your account.
You will continue to receive a monthly billing statement until your balance is paid in full.
We now consider this investigation closed.
Sincerely,
Your Security Operations Service Team
May 7, 2013, 11:47 am
#118
Join Date: Mar 2012
Programs: Hilton, Hyatt, Priority, SPG - AA, Hawaiian Airline, United, US Airline
Posts: 608
wow...180k for 6 weeks. It is a lot of TY points! I am so lucky that I am not on blacklist on Chase by taking advantage of 10x10 exclusive (640,000 points for 6 months). So I will not go anything crazy for citi. My longest history with city is 10 years.
Last edited by happy9zz; May 7, 2013 at 11:55 am
May 7, 2013, 11:52 am
#119
Original Poster
Join Date: May 2008
Programs: AA PLT 2MM
Posts: 2,026
Why the attitude? You shouldn't feel angry when someone doesn't answer a question that's been answered already, and/or ones that you really should be able to figure out the answer to on your own.
Is there anything in this thread that makes you think there is a planned set of events for all of this?
Do you really think Citi is sitting there going: 'Golly Gee, we want to shut down this guys account, but, we've got to wait for his statement to generate... gosh darn it!'
?
Or perhaps it's something more like: 'Well well well... I think we shall shut this guy down. But... let's just wait until his statement cycles so we can abscond with has many of his ThankYou points as possible... Muuwaaahhahahahaha! <while they twist their waxed mustache and light a fine cigar with a $100 bill and/or petting a white cat>'
?
Well... hrmmm... now, I'm not an expert on this... but... if I were to guess... just a simple guess. I would say a pretty damn good clue would be if you tried to log in to said account and you had problems doing so? Ok, got to ask, what exactly were you expecting in an answer to this question?
I assure you that there were no para-military SWAT teams kicking down my door informing me of my account closures if that makes you feel better...
Is there anything in this thread that makes you think there is a planned set of events for all of this?
Do you really think Citi is sitting there going: 'Golly Gee, we want to shut down this guys account, but, we've got to wait for his statement to generate... gosh darn it!'
?
Or perhaps it's something more like: 'Well well well... I think we shall shut this guy down. But... let's just wait until his statement cycles so we can abscond with has many of his ThankYou points as possible... Muuwaaahhahahahaha! <while they twist their waxed mustache and light a fine cigar with a $100 bill and/or petting a white cat>'
?
Well... hrmmm... now, I'm not an expert on this... but... if I were to guess... just a simple guess. I would say a pretty damn good clue would be if you tried to log in to said account and you had problems doing so? Ok, got to ask, what exactly were you expecting in an answer to this question?
I assure you that there were no para-military SWAT teams kicking down my door informing me of my account closures if that makes you feel better...
May 7, 2013, 11:56 am
#120
Join Date: Nov 2011
Posts: 1,944
Well... hrmmm... now, I'm not an expert on this... but... if I were to guess... just a simple guess. I would say a pretty damn good clue would be if you tried to log in to said account and you had problems doing so? Ok, got to ask, what exactly were you expecting in an answer to this question?