Originally Posted by
aacharya
You have 19 hours to call UA based on this delay and fix the flight at no charge. I find zero issues with that.
Thanks for the commentary. If I had asked about changing my flight, your answer would have been greatly appreciated albeit something I am already working on. I asked about a crew arriving late for a flight a day away.
Cheers -
Agree on the CS but it's only your last line is helpful since that is information that I asked about.
Has this happened to others - a crew designated as late a day in advance?
Originally Posted by
TT-Jones
Would you prefer to learn about the delay no earlier than upon arrival at the airport?
I find it actually pretty good customer service to inform the customer in the very moment a problem becomes known - instead of last minute.
Crews have schedules and turnarounds, max duty times and such, ya know?
