Originally Posted by
TMOliver
1. Increasingly true in some parts of the country. My first quandary is deciding whether my Spanish is as good/bad as his/her English.
2. Some McDs now have a couple of reserved parking places, and attempt to move cars waiting for complex/time consuming orders to them. Aggravating the wait are customers who insist on "re-working'/completing their order after arrival at the pick up window.
No little contributor to the problem as specific to McDs, the menu, once short and fixed, has grown long and dynamic. Back when the world was young, McD's total menu ran to little more than 10 items, including beverages. Now?
Reminds me of a BK story.
I was in Orlando (hard as that may be to believe), and went to a BK near my hotel for breakfast. I had the misfortune to get in line behind a Spanish-speaking family - but the cashier was perhaps the one fast-food worker in all of Orlando who doesn't speak Spanish, and what we had there was, failure to communicate.
The customer ordered a Dual Croissant combo meal, which has a breakfast sandwich with two meats. She thought she was ordering a meal with two croissant sandwiches. My Spanish is rudimentary at best, but I finally got the gist of what the customer was saying and helpfully chimed in, "No, no - UN croissant, DOS carne!" My accent must be even more horrendous than I thought, because the customer completely ignored me and continued to argue with the cashier for another two minutes. I was just about to leave and go to the McDs up the street when they finally figured everything out.
All of the McDs in the Baltimore region, and many further west, have those drive-thru park spaces now. I rarely see them occupied, even when the drive thru is backed up around the building.
Originally Posted by
zitsky
I'm a shareholder and customer. I've been pretty happy with the service and food. Sometimes the wait does seem too long.
You probably haven't been going to any McDs in the Baltimore metro region, then. Around here, the McDs range from mediocre to truly awful in service, food quality, and cleanliness. In other (more rural) parts of Maryland, everything improves.