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Thread: Proactive apology email and miles from AA re. cancellations on 16 Apr 2013
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Old Apr 17, 2013, 9:41 pm
  #37  
PaulInTheSky
 
Join Date: Jun 2010
Location: ROC/NYC/MSP/LAX/HKG/SIN
Posts: 3,212
This is a very proactive PR move by the AA.

I believe they set a great perspective that they do make mistakes, but they know how to make it right. Impressed.
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