Originally Posted by
1k650
It was A - B - A round-trip ticket issued in 2011. I used the outbound segment A to B, the return is unused. It was a fully-refundable C class ticket.
What is my best bet? Who do I call?
If a round trip fare was used it may need to be repriced as a one-way which may result in a fairly material increase (and decrease the amount of any refund). Sometimes the difference between one-way and 1/2 of a round trip is pretty significant especially in international routes (which I assume this is since you are in C).
I would start by calling the 1K desk and asking to be transferred to the refunds department. These days I don't think there is a published direct line to refunds that is actually answered by a person.
You could also try filling out the web customer service form. I've had fairly decent luck getting meaningful responces recently and it's a good way to communicate details such as ticket number and dates. You can also upload any documentation you have (such as a receipt).