For me it comes down to what is "right" with "right" (depending on its usage)being defined as being:
Adjective - Morally good, justified, or acceptable; or
Noun - That which is morally correct, just, or honorable: "the difference between right and wrong".

No amount of justification as to why no compensation or recompense is due as a result of a downgrading of service on the basis of specious sounding arguments that you could change your travel plans, etc., will ever personally convince me otherwise.