Originally Posted by
PTahCha
Certain travel agents can access premium seats without additional charge, but there's no way to make it stick in case of IRROP or schedule changes.
This sounds like the most likely scenario. Out of curiosity, do you know why certain travel agents have this ability?
Originally Posted by
cpyankees25
I understand it's semantics, but the OP was using it in a way that showed he thought it was a mistake on UA's part, and something that would have the potential to not be honored upon arrival to airport. If you know that E- and E+ are still the same class of service and that it's not an "upgrade" from one to another, then there'd be no reason to question a random or unexpected seat assignment in E+.
The reason it felt like a "mistake" to me is because when I pulled up her reservation on UA's website, it showed that she was booked in E- and provided an opportunity to upgrade / buy-up to E+ for $X. At the same time, the seat assignment already showed her seated in E+. Seemed a bit glitchy to me.