Originally Posted by
LarkSFO
Uh oh, maybe the world really is coming to an end!
Or, maybe the end of the world is stopping and we're getting a better world back. As you know, I've been involved in conversations at the highest levels of UA, and a lot of very senior people have been poking around my account records. All of a sudden, the problems have stopped, and I'm no longer being treated like an enemy combatant. I won't even begin to speculate on what happened. But, there are some early signs that things might be less screwed up now.
Originally Posted by
hobo13
Wow, Mitch, you have much to learn.....
Others have explained it quite well. But think about it for a moment..... 4 of 6 seats on a 2 hour RJ went to friends of a 1K with a credit card. Offering CPU's to Premiers on award tickets is nice. Offering them to anyone on Premier miles is just another example of how CO really can't manage SHARES -- I can't believe they actually intend for it to work this way, but they seem powerless to reprogram the logic. There's reason why many airlines outsource this aspect of the operation.
I don't know anything about this part of the business because I've never intentionally flown with miles. It takes everything I've got just to fly 100K to qualify for 1K. By the time I'm done with that, I'm worn out. Thus far, I've used miles primarily for family members to fly in saver F. Hence, I've never paid much attention to the upgrade scenario that I've learned about here.
One thing I'm learning is that SHARES does a lot of things that a lot of people at UA don't understand. In almost every instance where I've raised a serious question about details of SHARES operation, it's required an escalation and a lot of research. I'm finding it to be universally the case that everyone at UA is concerned with doing their job, and I'm not sure if there exists anyone who truly understands the specific behavior of SHARES on a comprehensive basis and who has vetted and worked through that behavior the the policy stakeholders in each department.
It's as though we've got a bunch of IT people just running wild.