Originally Posted by PRWeezer

I'm sure I've shared this story before but it's relevant here: A couple of years ago I attended a breakfast with the head marketing guy at WN. He commented that he can't think of another industry where customers are so loyal (due to the handcuffs of their frequent flier miles), yet hold such contempt for that company that holds their loyalty.

My response: So you're familiar with FlyerTalk?