Originally Posted by
whimike
The email they sent me never gave me the option of rebooking. However, even if it had, it was not an option. I had a business meeting in Dubai, then another in Zurich the following day, so had to be on that flight.
You could have rebooked the whole 1 way journey into business class on the same flights and then would have been refunded to 1 way busines / 1 way 1st.
I am surprised that they would offer no compensation for the loss of 1st class on the route where a booking was in place, but can understand the logic that would be behind their response and the difference between an advance rescheduling to a 2 class aeroplane vs a day of departure aeroplane substitution due to unplanned occurrences
Is it a particularly nice response ... no
I would have thought that they might give more than nothing, but would not have expected the level of a day of departure change