Originally Posted by
father_ted
Depends how one sees the world... purchasing a first class ticket and turning up at the airport at the correct time, one could reasonably assume to travel first class and receive first class miles.
And if that was the case, it would be a different situation, however that is not the case here
Originally Posted by father_ted
If you agreed to pay somebody a sum of money in return for a BMW and a free tank of fuel, paid the money and turned up at the collection point to find that the only vehicle available was a Fiat... even if you accepted the Fiat in place of the BMW without any refund (due to an urgent need for a car) would you consider it reasonable that the tank of fuel also be withdrawn?
In this case, the customer has been informed before going to collect the vehicle that it is a Fiat and has so had opportunity to cancel/ rebook to pay for fiat etc in advance
If this had been a "turn up at airport and find 2 class only" that would be different