I've been waiting on a refund for a fully refundable F ticket.
It's been 14 days now (10 business days).

Called on the 7th business day, and the "Refunds" department claimed there's a backlog due to the snowstorm.

Online status has been showing:
"Request Received - pending review"
while also showing:
"Error: Object reference not set to an instance of an object."

Should I just dispute the credit card charge and forget about it?
Anybody else waiting for their refunds? Cheers.