Originally Posted by
wenzlydale
I may be wrong, but I would have thought that customers who have TAs to book their tickets (it is these who are impacted by this issue) are reasonably high on the yield ladder ?
Their view may well be that the truly high yield ones wouldn't be UuAing.
It usually takes me about 2 or 3 minutes on the phone and I sometimes feel grateful to be able to speak "normal" English rather than strange versions of English I have to speak in order to have myself understood when overseas some of the time, to be honest. It can be mildly annoying to have to follow up, but not many people would UuA 100 times a year so it's not a massive, wide-spread problem or a huge imposition, I suppose.