Originally Posted by Guy Betsy

This could be due to the reservations system. If you used your enrich number to access the booking engine and then changed it to another number at check in, the original number will be 'remembered'. This is one of the major flaws with Amadeus-based systems.

Book your flights but make sure the agent removes the old FFP and ends the transaction first. Then retrieves the booking again to put in new FFP info.

If the agent just inputs the info on reservations and something causes it to have a simultaneous operation ie, the file cannot close, then the new FFP info will be lost when agent ignores and retrieves booking.

To make sure that you get your preferred FFP in, call MH and ask them to remove the existing FFP entirely on the res. Then after the above, put in the new FFP.

Good luck. Enrich may not be able to remove miles already credited to your account.