FlyerTalk Forums - View Single Post - Frustrations with Marriott Systems-Help From Staff Changing a CC
Old Mar 20, 2013 | 6:40 pm
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Mr. Vker
All eyes on you!
20 Years on Site
 
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,502
Frustrations with Marriott Systems-Help From Staff Changing a CC

So, I have a new AMEX. Canceled my wife's. I got a Plat for the increased travel benefits.

I called tonight to change the CC my current reservations are guaranteed with. (Updating the profile only impacts future reservations.)

The plat. agent was very helpful. My wife logged in to my Marriott account and asked me what happened to all of my points. What?!!? I haven't used them.

The three rewards reservations I have (including a week at the C-E in May) all pulled the points again. (Although the C-E original reservation is a TP.)

Marriott fixed it and returned all points.Took about 45 mins on the phone.

I was missing about 200k+ points!
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