Originally Posted by
halls120
The reason most UA employees won't help is not because they don't want to help, it's a combination of having to use a POS IT infrastructure and a management team that has steadily and firmly limited the discretion of front line employees to do their jobs properly.
Thank you for the insight. I did find that even the people who wanted to help us fix the problem had a very difficult time figuring out how to do that. The agents have obviously never been trained in how the precheck information can be entered, and I don't understand why not.