Old Mar 1, 13, 9:18 pm
Join Date: Feb 2010
Posts: 187
It sounds like the time to deal with this would have been before the mother and child got off the plane. If the mom continued to deny that her son did anything, then ask the FA to arrange for a police officer to meet the plane at the gate to address the fact that somebody vandalized your laptop.

The officer would have most likely just mediated the matter and facilitated an exchange of contact information, but at least you have someone you can go after in small claims court, if needed.

At this point, unless the airline gives you her information voluntarily, recovering money from this lady is going to be a real headache. Glad your laptop is working again.
sirdatary is offline