This doesn't necessarily fix it. You need to find an agent that knows what they are doing. This is becoming less and less easy to do. A few months back I went through 5 agents with no luck and eventually gave up. Cost me the upgrade.

I sent DL customer service an email, but got sort of a useless response. Hopefully one of the DL people see these posts that come up periodically and address it.

The only thing I ask for is instructions that I CAN PROVIDE the agent on how to do it.