I never had an issue with this, and do it frequently as others have posted.
I would try calling back and getting another agent, it seems the agent you have spoken to is misinformed, unknowledgeable, or didnt want to put in the effort to apply the RPU.
Originally Posted by
bmr12
I've got a similar case I'm wondering about for RPU/domestic. I have an upcoming two-segment itinerary with a very long leg XXX-YYY and then a much shorter YYY-ZZZ leg. I called and had the RPU applied only to the longer leg XXX-YYY (where R was 0 at booking) because I did not want to burn it if only YYY-ZZZ (where R was >0 at booking) was going to clear.
Finally R space became available on XXX-YYY. I didn't clear automatically, which is a whole different complaint. I had to call and they cleared the upgrade. The agent was unable to extend the RPU to apply to the YYY-ZZZ connection "because I hadn't applied it that way originally" and it would consume another RPU on that leg. Because my fare class on YYY-ZZZ is fairly low, I don't expect to clear unless I am instrument-supported. Any ideas or experiences besides calling back and pleading my case?
I am reluctant to apply a second RPU and then try to get one of them back after the fact.