FlyerTalk Forums - View Single Post - US/AA merger- MASTER DISCUSSION THREAD/incl 'when will US leave STAR'
Old Feb 15, 2013 | 12:54 pm
  #205  
Superguy
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Originally Posted by DCann
As this unfolds, I found a good tutorial for Doug and Tom to read

How to Integrate an Airline: Addressing the Challenges Faced by American Airlines and US Airways
Jeff should tell Tom and Doug what will happen when you piss off your elites and you have an arrogant "XX knows best" attitude. AA took advantage of a lot of disgruntled MP FFs and is trying to poach from DL too. It would be a shame if all that was wasted on gutting Advantage and pissing off their elites.

UA's been struggling hard on its financials when everyone else was posting a profit. You can only blame "integration" issues so long, and the 787 and network aren't the reasons to overlook UA's issues.
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