Originally Posted by
amanuensis
I'm frustrated at the moment with E-rewards.
I was most of the way through a survey commissioned by the supermarket chain where I shop most. That chain is considering changing its marketing and promotions schemes and I actually wanted to complete the survey so that my responses would help the chain to decide to make the changes in a way most beneficial to me. But then I got the error message posted below and it stopped me dead in my tracks. I e-mailed E-rewards to let them know about it -- first time I have ever done so, despite having been a member for many years. I'll see what the response is.
I got an e-mail from a Ben in e-Rewards customer service and he credited my account. So I am now happy. Except that I really did want to complete the survey so that my supermarket would know what I thought. But I was pleased with the speed of the response. Some posters in this thread have indicated that they have had long waits for a response.