Originally Posted by
amanuensis
I'm frustrated at the moment with E-rewards.
I was most of the way through a survey commissioned by the supermarket chain where I shop most. That chain is considering changing its marketing and promotions schemes and I actually wanted to complete the survey so that my responses would help the chain to decide to make the changes in a way most beneficial to me. But then I got the error message posted below and it stopped me dead in my tracks. I e-mailed E-rewards to let them know about it -- first time I have ever done so, despite having been a member for many years. I'll see what the response is.
I have had similar issues a number of times over the past couple years. It usually takes about a week to get a response to my email. They have given me the missing credit every time and apologized for the technical error. I also complained once about a survey where I spent half hour to get through 90% of the survey and then got the bogus "you do not qualify" message after they had got all the info they need from me. Got credit for that one too. In my experience the e-Rewards customer service has been terrific.