Was it causing such a problem at the arrival lounge? How many HON arriving at ZRH on non STAR flights could there possibly have been per day? Also- if the case is that there were so many arriving- I would really want this data and use it to take effective action. For the life of me I cannot understand the desire to discourage people from participating in the HON program. I must be missing something here- but if there were more HON members- wouldn't that be a very good thing for the airlines?